Privacy Policy

1. Who we are

Dealverse (“we”, “us”, or “our”) provides a conveyancing and deal-management platform for property professionals. This Privacy Policy explains how we collect, use, store, and share personal information when you use Dealverse.

2. Information we collect

We may collect:

• Account details such as name, email address, phone number, and firm information
• Matter, contact, document, and communication data you enter into the platform
• Usage data such as login times, device/browser information, and pages visited
• Support correspondence and feedback you send us

3. How we use information

We use personal information to:

• Provide, operate, and improve the Dealverse service
• Authenticate users, manage roles and permissions, and keep accounts secure
• Send service-related notices, including security and account emails
• Respond to support requests and investigate misuse or technical issues
• Comply with legal obligations applicable to our business

4. Sharing

We do not sell personal information. We may share information with trusted service providers who help us host, email, store, or secure the platform; with your firm administrators as needed to operate your workspace; and when required by law or to protect rights, safety, or security.

5. Retention and security

We retain information for as long as needed to provide the service and meet legal, accounting, or operational requirements. We apply administrative, technical, and organisational measures intended to protect personal information against unauthorised access, loss, or misuse.

6. Your choices

Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you. Firm administrators can also update many account and matter records directly in Dealverse. Contact us using the details below to make a request.

7. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of Dealverse after an update means you accept the revised policy.

8. Contact

Questions about this Privacy Policy or our handling of personal information can be sent to admin@dealverse.co.za.